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Job Description
*Allstate®
Good Work. Good Life. Good Hands.®*
* Allstate Insurance Company has an exceptional career opportunity for a Claims Inside Unrepresented Casualty Adjuster in Irving, TX!*
Under limited supervision, this job is responsible for investigating complex, unrepresented commercial auto claims which typically will include: (1) uninsured or underinsured motorist (UM/UIM) claims in single or multi car accidents in which commercial policy holders are involved; and (2) unrepresented moderate or major claims. The individual takes recorded statements, resolves loss of use claims, issues payments to appropriate parties, and negotiates and settles or refers bodily injury issues that cannot be resolved. The individual delivers compassionate service that is fast, fair, and easy, to ensure customer retention while analyzing coverage, investigating and determining liability, and negotiating and settling complex claims. The individual provides work guidance and direction to less senior employees and provides mentoring and coaching to the team. The individual works independently, prioritizing the individual's own responsibilities, and managing the individual's own workload. The individual also consistently meets band level behaviors, production, quality, and/or customer service goals.
* Key Responsibilities*
* Customer Service*
* Makes and maintains a connection with the customer by understanding and meeting their needs; serves the customer with empathy; and follows up to ensure that customer needs have been met
* Researches and responds to complex customer communications, concerns, conflicts or issues
* Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans
* File Documentation and Reporting*
* Summarizes documents and enters into claim system notes
* Documents a claim file with notes, evaluations and decision making process
* Coverage, Liability and Evaluation*
* Determines and explains minimum coverage limits in complex commercial claims involving single or multiple claimants
* Sets initial reserve, updates reserve, documents rationale and claim summary notes
* Obtains photos and/or conducts scene investigation
* Takes recorded statements from claimants, insured’s, witnesses, medical providers etc., conducts investigations into complex accidents involving commercial policy holders, determines liability, and prepares summaries
* Determines claim value
* Negotiation and Settlement Guidance*
* Negotiates and settles claims in accordance with business unit best practices
* Reviews medical reports in preparation for claims settlement evaluation
* Other Projects and Responsibilities*
* May participate in one or more complex special assignment
* May serve as a committee team lead for medium-sized projects or as a committee team member on large projects
* May serve as a subrogation or arbitration panelis
* May serve as an agent advocate
* May participate in oversight activities
* Researches, responds to, or participates in Department of Insurance complaints or investigations
* May assist or participate in Telephone Alert Conferences regarding complex claims referred to Home Office
* May review files and make recommendations to refer files to Home Office for escalation
* Assists in researching or responding to or resolving complex compliance issues
Job Qualifications
* High School Diploma/General Education Diploma (GED),Bachelors Degree /preferred/, plus 3-5 years of handling 3rd party casualty claims
* Previous commercial experience is a plus, /but not required/
* Must be available to work between the hours of 8:00am -7pm Monday -Friday, /occasional Saturdays/
* Excellent written and verbal communication skills
* Strong organizational and computer skills
* Ability to be a self-starter and work independently
* Previous experience using a computer estimating system such as ADP, CCC or Mitchell is a definite plus
* ICAR platinum certification, ASE certification and/or an Adjuster’s license are especially desirable
* Bilingual candidates are strongly encouraged to apply
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
* Good Work. Good Life. Good Hands®.*
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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* Allstate generally does not sponsor individuals for employment-based visas for this* *position.*
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please see the notice regarding the San Francisco Fair Chance Ordinance.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.
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